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Claims Management

Ensure prompt and fair treatment of your insurance claim.

At Oliver Insurance Agency Inc., we take a supportive role in the management of your claims. We do everything possible to speed the handling of your insurance claim.

Our service team is committed to ensuring our customers receive prompt and fair treatment for claims involving coverage placed by our agency for you or your company.

What is an insurance claim?

When you file an insurance claim, you are making a formal request to your insurance company for a payment based on the terms of the insurance policy.

Insurance claims are reviewed by the company for their validity, and then paid to the insured or requesting party (on behalf of the insured) once approved.

What happens after I file my insurance claim?

Your loss notice will be submitted to your insurance carrier, and a claims adjuster will be contacting you.

Although much of your communication will occur directly with the adjuster handling the claim, please contact us at (913) 341-1900 if you have any questions.

Tips for Handling Your Insurance Claims

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1. Know your insurance policy.
Your insurance policy is a contract between you and your insurance company—and it's important to understand exactly what your policy covers, what it doesn't, and what your deductibles are.

If you have any questions about the policy, the time to ask is before you need to file a claim.
2. Report your claim quickly.
Call your insurance agent or your company's claims hotline as soon as possible. Your policy may require that you make the notification within a certain time frame.
3. File a police report.
If your insurance claim involves a collision, file a police report and request a copy. If possible get the name, address, phone number, and name of the other party's insurance company before you leave the scene.
4. Preserve your rights
Don´t admit fault or offer to pay for damages. It´s important not to prejudice your claim with the admission of fault or payment of money. In the case of an auto claim, a reputable auto repair shop will be able to work with your adjuster to come to an agreed estimate for repairs.
5. Protect your Property
If your insured property is damaged, make temporary repairs as needed to protect you and your property from further damage or injury. These should be covered by your policy. Don't start any permanent repairs until you hear from an adjuster. If you make any temporary repairs, make copies of the bills for your records.
6. Document, document, document.
This is important both before you need to make a claim and after you have made one. Receipts and documents help establish the value of your claim. Photographs and/or video of your property (both in pre- and post-disaster form) can also be useful. These will help you establish an inventory of your belongings should the need arise. Take photos or video of the damage before you begin cleaning up.

If you have any questions or would like advice on handling your claim, be sure to call us at (913) 341-1900.